Optec

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Service Center

OPTEC ZEISS Group Service Center is a qualified service maintenance and equipment modernization by a team of professional engineers.

We offer services on a contract basis: consulting, preventive maintenance, long term service maintenance and solution of applied tasks, related to scientific researches and production purposes.

 

Our team consists of 55 engineers certified by manufacturers:

Services

OPTEC service support is an opportunity to use the equipment efficiently during its whole life cycle. For that we create an individual working plan for each client and provide the following services:

Installation

And recommendations for placement preparation

Customization

Equipment testing and customization for user tasks

Instruction

Instructing on operations and maintenance

Technical maintenance

Diagnostics, preventive and scheduled works

Modernization

Equipment enhancement

Remote support

Telephone and on-line consultations

Repair works

Setting and replacement of spare parts

Dismantling

And consultations on the write-off

Service packages

GENERAL

GENERAL service package is a one-time performance of any works on installation, technical support, modernization and repair of the equipment.

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  • No prepayment and agreement conclusion are required

LIGHT

LIGHT service package is a framework agreement on service maintenance for prompt issues resolution. Ensures point solution of any problem related to the equipment operation.
No prepayment is required.

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  • Payment upon the works executed
  • A 5% discount for spare parts, expendables and component parts

STANDARD

STANDARD service package is a preventive maintenance at a fixed priced. Is carried out under the rules of production factory, once or twice a year — depending on specific character and intensity of equipment operation.

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  • Fixed annual payment
  • A 7% discount for spare parts, expendables and component parts.
  • A 10% discount for the replacement of spare parts
  • Regular maintenance: cleaning, calibration, update of data bases

OPTIMUM

OPTIMUM service package is a remote technical support, diagnostics and equipment preventive maintenance with the replacement of expendables and spare parts. Is carried out under the rules of production factory.

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  • Fixed annual payment
  • Full diagnostics of equipment
  • Remote technical support and specialist consultations
  • Scheduled maintenance
  • A 10% discount for spare parts, expendables and component parts
  • A 15% discount for the replacement of spare parts

WARRANTY

WARRANTY service package is a full prolongation of factory warranty period for the equipment in operation for no more than three years. Includes equipment diagnostics, software update, full technical maintenance, procurement and replacement of any expendables and spare parts.

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  • Fixed annual payment
  • Fast reception of spare parts from the warehouses in the Russian Federation and Germany
  • Remote technical support and specialist consultations
  • Software update

Our customers

S.N. Fyodorov Eye Microsurgery Complex
S.N. Fyodorov Eye Microsurgery Complex
SPBU
SPBU
N. N. Burdenko Neurosurgery Institute
N. N. Burdenko Neurosurgery Institute
Tonus-Amaris
Tonus-Amaris
Rostov Institute of Radio Communication
Rostov Institute of Radio Communication
Primorsky Center of Laser Correction and Ophthalmosurgery
Primorsky Center of Laser Correction and Ophthalmosurgery
Oncocenter (SPb)
Oncocenter (SPb)
N.N. Blokhin National Medical Research Center of Oncology
N.N. Blokhin National Medical Research Center of Oncology
Moscow Regional Oncology Dispensary
Moscow Regional Oncology Dispensary
MEPhI
MEPhI
Micran
Micran
International Ophthalmology Center
International Ophthalmology Center
ITMO
ITMO
Irkutsk Regional Cancer Center
Irkutsk Regional Cancer Center
FEFU
FEFU
City clinical oncology dispensary (SPb)
City clinical oncology dispensary (SPb)
D.D. Pletnev City Hospital
D.D. Pletnev City Hospital
3Z
3Z
Persona
Persona
Clinical oncology dispensary (Krasnodar)
Clinical oncology dispensary (Krasnodar)
A.I. Burnazyan State Medical Center
A.I. Burnazyan State Medical Center
Voronezh Pathoanatomic Office
Voronezh Pathoanatomic Office
Medical Center Meditsinsky Gorod
Medical Center Meditsinsky Gorod
Pathoanatomic Office (Krasnoyarsk)
Pathoanatomic Office (Krasnoyarsk)
Bauman MOSCOW STATE TECHNICAL UNIVERSITY
Bauman MOSCOW STATE TECHNICAL UNIVERSITY
AvtoVAZ
AvtoVAZ

Venue

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