OPTEC ZEISS Group Service Center is a qualified service maintenance and equipment modernization by a team of professional engineers.
We offer services on a contract basis: consulting, preventive maintenance, long term service maintenance and solution of applied tasks, related to scientific researches and production purposes.
OPTEC service support is an opportunity to use the equipment efficiently during its whole life cycle. For that we create an individual working plan for each client and provide the following services:
GENERAL service package is a
LIGHT service package is a framework agreement on service maintenance for prompt issues resolution. Ensures point solution of any problem related to the equipment operation.
No prepayment is required.
STANDARD service package is a preventive maintenance at a fixed priced. Is carried out under the rules of production factory, once or twice a year — depending on specific character and intensity of equipment operation.
OPTIMUM service package is a remote technical support, diagnostics and equipment preventive maintenance with the replacement of expendables and spare parts. Is carried out under the rules of production factory.
WARRANTY service package is a full prolongation of factory warranty period for the equipment in operation for no more than three years. Includes equipment diagnostics, software update, full technical maintenance, procurement and replacement of any expendables and spare parts.